The door glass had fogged between the panes and you could not see a thing inside. He stripped the door, cleaned and reseated the inner glass with new seals and put the whole thing back square.
Petra S.2025-09-16
Independent Viking service · St. Johns County, Florida
$80 diagnostic, credited to the repair
power
Why a storm kills the electronics while every motor, element and compressor still tests fine, and how to tell surge damage from ordinary board failure.
Reviewed 2026-08-10

Roughly 68 thunderstorm days a year pass over this part of Florida. That is the figure worth planning around, and it explains a service pattern we see every summer: an appliance whose mechanical parts are all perfect and whose electronics are dead.
This is the part that is usually misunderstood. A nearby strike or a utility switching event puts a transient on the premises wiring. It arrives at the appliance through the same cord and terminal block that supplies it, and it takes the path of least resistance to the most sensitive thing in the box. Motors, heating elements and compressors are electrically robust — they are coils of wire and resistance wire, and a microsecond transient barely notices them. The low-voltage side of a control board is the opposite: small traces, small components, and a power supply designed for a stable 120 or 240 volts.
So the aftermath is lopsided by design. Everything that costs a lot to replace tests fine, and the thing that fails is the board.
| Evidence | Points to |
|---|---|
| Two or more appliances misbehaving from the same night | Surge |
| Board dead, all loads test good | Surge or supply |
| Scorching or a blown trace visible on the low-voltage side | Surge |
| Gradual onset over weeks, one function at a time | Ordinary component ageing |
| Fault that follows heat — appears hot, clears cold | Thermal, not surge |
| Only one appliance, no storm in the timeline | Ordinary failure |
The multi-appliance clue is the strongest one available. When we are called to two machines at the same address and both stopped on the same evening, we stop diagnosing them separately and start looking at the supply.
A dead display is not automatically a dead board. Before we quote electronics we confirm both legs of the supply at the terminal block, check the breaker under load rather than by eye, and look for a loose neutral — which produces the most confusing symptom set in the trade, because it makes voltage swing with whatever else in the house is running. Replacing a board into a bad supply destroys the new board, sometimes within days.
Surges do not always kill outright. A partially damaged board is the frustrating version: a refrigerator that cools normally but has lost its ice maker and its dispenser, an oven that bakes but will not broil, a dishwasher that runs one cycle and not another. The temptation is to chase the missing function through its own circuit. When the timeline points at a storm and multiple unrelated functions on one board have gone at once, the board is the common cause and testing each output at the connector proves it quickly.
Whole-house surge protection at the panel is the meaningful measure, and it is electrical work rather than appliance work — we do not sell it and we do not install it. Point-of-use protection behind a built-in appliance is better than nothing but is rarely accessible once the unit is in its opening.
The cheap habit that helps most: if a storm has been directly overhead and an appliance behaves oddly afterwards, power it down at the breaker for a full minute before concluding anything. A fair number of post-storm calls are control boards that have latched into a fault state and will clear on a genuine power cycle. It costs nothing to try, and if it works you have saved the visit.
Control boards are the parts most often on extended lead times, and they are also the parts most often needed in a hurry in August. We give a realistic date on the estimate rather than an optimistic one, and if a board is unavailable we say that plainly instead of leaving the appliance apart while we wait.
Applies to Relevant areas
A band, not a single number: the firm figure is written down after the appliance has been opened and measured, and a range is what you can act on before that. Parts and labour together, fitted, for the fault described here.
| Repair | Typical range |
|---|---|
| Diagnostic visit | $80 flat |
| Control board or touch panel | $410–$980 |
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.A written estimate comes before any part is ordered or any labour is billed. The whole published table.
The visit is a flat $80 diagnostic, credited toward the repair once you approve it. The repair itself lands in the bands published on this page — control board or touch panel $410–$980 — so $80 to $980 covers the work described here, parts and labour together. The firm number is written down after the appliance has been measured, never before.
Flat $80 diagnostic, credited toward the repair when you approve the work. If you decide not to go ahead, the diagnostic stands on its own and you keep the written estimate, including what was measured and what was ruled out.
90 days on our labour and 365 days on the parts we supply. Genuine OEM parts. A return visit on the same fault inside the term carries no second diagnostic and no trip charge.
Ring the bench and describe the symptom. A question that cannot be answered on the telephone is a question that needs a meter on the appliance, and we would rather say so than sell a visit to find out.
The door glass had fogged between the panes and you could not see a thing inside. He stripped the door, cleaned and reseated the inner glass with new seals and put the whole thing back square.
Petra S.2025-09-16
The upper oven would not hold a broil. He found a split in an element you could only see with the back panel off, replaced it and checked both terminals for heat damage while he was in there.
Hector R.2026-06-20
We lost the lower cavity of the double oven after a week of storms. He checked ground and supply at the outlet first, then the boards, and found only the relay board damaged. He replaced it and explained plainly how a surge gets in.
Camille J.2026-08-04
Flat $80 diagnostic, credited toward the repair when you approve the work. A written estimate comes before any part is ordered or any labour is billed.
90 days on labour, 365 days on parts, genuine OEM parts only. Calls placed after hours are returned the next working morning.